COOKIE POLICY

We would like to inform you in a clear and transparent way about the use of cookies when you visit our site.

You can accept or refuse cookies at any time, with the exception of those necessary for the proper functioning of the site, using the icon at the bottom of your web page:  . 

This feature allows you to manage your consent and choices regarding cookies at any time. 

This cookie policy is complementary to our privacy policy

Data Controller

JURATOYS

dpo(@)juratoys.com

13 rue de l’industrie,

39270 ORGELET

+33 (0)3 84 25 40 26

What's a cookie or a tracker?

Cookies are important for the proper functioning of our site. We use them to optimise your shopping experience, personalise the offers you receive and target advertisements to your interests.

The term "cookie" is used in the broadest sense of the term and also includes any traces deposited, subject to your choices, on your computer when you visit a site.

Cookies are managed by your Internet browser and only the sender of a cookie can read or modify the information contained in it.

Cookies used on our Lilliputiens.be e-shop

Proper functioning of the Lilliputiens.be e-shop

Prestashop-XXXXXXXXX

Prestashop cookie. Allows to save the customer's shopping cart and to make the link with his customer account and navigation parameters.

Retention period: 1 year

Audience measurement and analysis

sb

Facebook cookie to identify the type of browser used to adapt the content presented

Retention period: 2 years

xs

Facebook cookie allowing to preserve the user's connection to his account.

Retention period: 1 year

_dc_gtm_UA-XXXXXXX

Google Tag Manager cookie to control the upload of data to Google Analytics

Retention period: Session

_fbp

Facebook cookie to record and track visits to websites. It is used to track visitors across websites. The purpose is to display advertisements that are relevant and interesting to the individual user.

Retention period: 3 months

_ga

Google Analytics cookie. Stores a unique, anonymous identifier used to generate statistical data on how the visitor uses the site.

Retention period: 2 years

_gid

Google Analytics cookie. Stores a unique, anonymous identifier used to generate statistical data on how the visitor uses the site.

Retention period: 1 day

_hjAbsoluteSessionInProgress

Hotjar cookie. Stores a unique identifier that preserves anonymity, to ensure the reliability of the site's user count.

Retention period: 1 day

_hjAbsoluteSessionInProgress

Hotjar cookie. Stores a unique identifier that preserves anonymity, to ensure the reliability of the site's user count.

Retention period: 1 day

_hjSessionUser_XXXXX

Hotjar cookie. Collects statistics about the visitor's visits to the website, such as the number of visits, the average time spent on the website and the pages that have been read.

Retention period: 1 year

_hjSession_XXXXX

Hotjar cookie. Collects statistics about the visitor's visits to the website, such as the number of visits, the average time spent on the website and the pages that have been read.

Retention period: 1 day

_hjTLDTest

Hotjar cookie. Detects the SEO ranking of the browsed website.

Retention period: Session

intercom-session-XXXXXX

Disqus Cookie: Allows you to assign a unique identifier for each connection.

Retention period: Session

_hjIncludedInSessionSample

Hotjar cookie. Collects data on the behaviour of visitors to the web page.

Retention period: 1 day

Advertising

DSID

Cookie allowing us to propose offers and information adapted to the interests perceived by the user's internet navigation.

Retention period: 1 year

IDE

Cookie allowing us to propose offers and information adapted to the interests perceived by the user's internet navigation.

Retention period: 1 year

c_user

Facebook cookie containing the user's ID to facilitate his connection while guaranteeing his anonymity.

Retention period: 1 year

datr

Facebook cookie that identifies the type of browser used to adapt the content presented.

Retention period: 1 year

_dpr

Facebook cookie used to optimise the display performance according to the user's settings.

Retention period: 7 days.

fr

Facebook cookie to provide, measure, and improve the relevance of ads.

Retention period: 90 days

_gcl_au

Google AdSense cookie to test the effectiveness of advertising on various websites using their services.

Retention period: 3 months

If you have any queries about our cookie policy, please contact dpo@juratoys.com


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End of the year inventory (From December 26, 2023 to January 5, 2024)

From December 26, 2024, it's inventory time! Shipments will not resume until the beginning of a new year full of surprises!

It is still possible to place orders on our e-shop, during this holiday season, but shipments will only resume at the beginning of next year, from January 5th 2025.

Service requests involving returns of products and spare parts are also affected by these paused activity dates.

Until when to order for Christmas?

You can order until 18/12/24 inclusive for delivery in France and until 16/12/24 in Belgium, Spain, Italy, and Germany. Within these deadlines, your package will be delivered before Christmas.

Where can I have a Lilliputiens order delivered?

Currently, we only deliver to Metropolitan France (including Corsica), the Principality of Monaco, Germany, Spain, Italy and of course Belgium.

What are the delivery methods and their prices?

For any basket over €40 including tax, delivery is free!

We offer the following delivery methods with our partners Colissimo and DPD:

Colissimo_VERTICAL_VF.png
FOR METROPOLITAN FRANCE AND MONACO
  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €8.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, at a rate of €6.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €8.90
  • DPD Pick Up: Delivery to relays, in 2 to 3 working days, at a price of €6.90
FOR BELGIUM
  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €8.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, price of €8.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €8.90
FOR SPAIN
  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90
FOR ITALY
  • Colissimo Home: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Home: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90
FOR GERMANY
  • Colissimo Home: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Home: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90

Order shipments take place Monday to Friday inclusive (except public holidays).

When your order is shipped, you will receive a confirmation email including a tracking number allowing you to know the status of your order with the carrier at any time.

This information will be useful for you to contact the carrier to whom the package was entrusted, regarding a question, a delay or complaint.

Please note, once your order is "being prepared" the delivery address can no longer be modified. For more information, you can consult our FAQ section.

Order delivery addresses cannot be changed once your order is being prepared.

How can I pay for my Lilliputiens online order?

We offer various secure payment options for your Lilliputiens order:

We accept payments by credit card (Carte Bleue, Visa, or Mastercard) and Bancontact through the secure Payplug system, which ensures the security of the transaction according to the latest standards via the secure PCI DSS platform of Payplug. We also accept payments through PayPal.

It is also possible to pay for an order using the secure PayPal solution.

When making a payment for an order, you will be redirected to the server of the selected payment system, so that encrypted information is transmitted only between you and the interface that will validate the transaction.

After a successful payment, a confirmation page will load, and an order confirmation will be sent to you via email.

Please note that our Lilliputiens online store does not offer the option to pay by check or bank transfer.