Safety first

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Safety first

Lilliputiens designs with a heart for our planet

At Lilliputiens we make colourful and educational toys that help children learn to discover the world around them. Safety, corporate social responsibility and leaving as small an ecological footprint as possible are extremely important to us. Our evolutionary toys are therefore not only good for our children, but also for future generations and the world of tomorrow.

Suppliers, packaging and transport

For Lilliputiens, it is important how and by whom our products are made. We select our partners ever so carefully. We enter into long-term contracts with our suppliers and opt for partnerships with companies which, like us, are willing to take steps to make the world a better place. We make our packaging as small as possible and avoid plastic wherever possible. We do not use individual polythene bags. And where we use plastic for packaging, it is recyclable, designed to store toys. We also organize transport as efficiently as possible. ‘Bright minds’ in our logistics department are busy working to solve the most complicated transport puzzles so as to avoid having to ship half-loaded containers.

Clean work floor

We carry what is already taken for granted in the private lives of our employees over to the work floor also. Every employee has a personalized bag with crockery and cutlery. In this way we avoid unnecessary waste and excessive washing up. Each one then sorts his or her waste and we print as little as possible.

Evolutionary and sustainable

We make evolutionary toys for now and for the future. This means that a child can always discover something new and enjoy it for a long time. Whether it's Pablo, Anaïs, Georges or one of our other characters, we only use premium materials and pay extreme attention to quality. As a result, our toys will stay beautiful for a long time and can be passed on to brothers, sisters or a next generation.

Testing until it is 100% safe

Our toys are tested according to the highest safety standards. The materials we use are carefully selected, continually re-assessed and subjected to the strictest tests (EN71, AZO, CADMIUM, Phthalates, saliva, ASTM). All our coloured and printed fabrics come with an AZO FREE certificate. This certificate guarantees that all the dyes we use are non-toxic. The colours on our wooden toys are water based. Each toy is tested extensively by accredited external laboratories and meets the strictest standards. Even our smallest toy has passed countless tests!

Did you know that in our autumn-winter collection 2020:

• All the packaging consists of recycled cardboard.

• All the toys have a 100% recycled stuffing.


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End of the year inventory (From December 26, 2023 to January 5, 2024)

From December 26, 2024, it's inventory time! Shipments will not resume until the beginning of a new year full of surprises!

It is still possible to place orders on our e-shop, during this holiday season, but shipments will only resume at the beginning of next year, from January 5th 2025.

Service requests involving returns of products and spare parts are also affected by these paused activity dates.

Until when to order for Christmas?

You can order until 18/12/24 inclusive for delivery in France and until 16/12/24 in Belgium, Spain, Italy, and Germany. Within these deadlines, your package will be delivered before Christmas.

Where can I have a Lilliputiens order delivered?

Currently, we only deliver to Metropolitan France (including Corsica), the Principality of Monaco, Germany, Spain, Italy and of course Belgium.

What are the delivery methods and their prices?

For any basket over €40 including tax, delivery is free!

We offer the following delivery methods with our partners Colissimo and DPD:

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FOR METROPOLITAN FRANCE AND MONACO
  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €8.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, at a rate of €6.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €8.90
  • DPD Pick Up: Delivery to relays, in 2 to 3 working days, at a price of €6.90
FOR BELGIUM
  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €8.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, price of €8.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €8.90
FOR SPAIN
  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90
FOR ITALY
  • Colissimo Home: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Home: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90
FOR GERMANY
  • Colissimo Home: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Home: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90

Order shipments take place Monday to Friday inclusive (except public holidays).

When your order is shipped, you will receive a confirmation email including a tracking number allowing you to know the status of your order with the carrier at any time.

This information will be useful for you to contact the carrier to whom the package was entrusted, regarding a question, a delay or complaint.

Please note, once your order is "being prepared" the delivery address can no longer be modified. For more information, you can consult our FAQ section.

Order delivery addresses cannot be changed once your order is being prepared.

How can I pay for my Lilliputiens online order?

We offer various secure payment options for your Lilliputiens order:

We accept payments by credit card (Carte Bleue, Visa, or Mastercard) and Bancontact through the secure Payplug system, which ensures the security of the transaction according to the latest standards via the secure PCI DSS platform of Payplug. We also accept payments through PayPal.

It is also possible to pay for an order using the secure PayPal solution.

When making a payment for an order, you will be redirected to the server of the selected payment system, so that encrypted information is transmitted only between you and the interface that will validate the transaction.

After a successful payment, a confirmation page will load, and an order confirmation will be sent to you via email.

Please note that our Lilliputiens online store does not offer the option to pay by check or bank transfer.