Frequently Asked Questions

You can contact Lilliputiens customer service through our contact form.
You will receive an answer within 48 hours.

What should I do if I cannot log in to my Lilliputiens account?

Several reasons can complicate and prevent you from logging into your account:

  • Your email address is incorrect . Make sure to enter the email address provided when creating your Lilliputiens account and check the exact spelling (in particular respecting upper and lower case letters, entering points, etc.).
  • Your password is incorrect . Sometimes you forget your password, and you can reset it by clicking on “ Forgotten password ” below the login form. An email will then be sent to the email address provided and associated with the Lilliputiens account. It will contain a new password that you can enter to log in and update via the "My Personal Information" section of your Lilliputiens account.
  • You do not have an account . Your registration may not have been validated on our site. Try to create your account again and make sure you receive the email confirming your registration.

If you still have problems after completing these checks, you can contact us via our “  Other Inquiry  ” form.

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End of the year inventory (From December 26, 2023 to January 5, 2024)

From December 26, 2024, it's inventory time! Shipments will not resume until the beginning of a new year full of surprises!

It is still possible to place orders on our e-shop, during this holiday season, but shipments will only resume at the beginning of next year, from January 5th 2025.

Service requests involving returns of products and spare parts are also affected by these paused activity dates.

Until when to order for Christmas?

You can order until 18/12/24 inclusive for delivery in France and until 16/12/24 in Belgium, Spain, Italy, and Germany. Within these deadlines, your package will be delivered before Christmas.

Where can I have a Lilliputiens order delivered?

Currently, we only deliver to Metropolitan France (including Corsica), the Principality of Monaco, Germany, Spain, Italy and of course Belgium.

What are the delivery methods and their prices?

For any basket over €40 including tax, delivery is free!

We offer the following delivery methods with our partners Colissimo and DPD:

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FOR METROPOLITAN FRANCE AND MONACO
  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €8.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, at a rate of €6.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €8.90
  • DPD Pick Up: Delivery to relays, in 2 to 3 working days, at a price of €6.90
FOR BELGIUM
  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €8.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, price of €8.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €8.90
FOR SPAIN
  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90
FOR ITALY
  • Colissimo Home: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Home: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90
FOR GERMANY
  • Colissimo Home: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Home: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90

Order shipments take place Monday to Friday inclusive (except public holidays).

When your order is shipped, you will receive a confirmation email including a tracking number allowing you to know the status of your order with the carrier at any time.

This information will be useful for you to contact the carrier to whom the package was entrusted, regarding a question, a delay or complaint.

Please note, once your order is "being prepared" the delivery address can no longer be modified. For more information, you can consult our FAQ section.

Order delivery addresses cannot be changed once your order is being prepared.

How can I pay for my Lilliputiens online order?

We offer various secure payment options for your Lilliputiens order:

We accept payments by credit card (Carte Bleue, Visa, or Mastercard) and Bancontact through the secure Payplug system, which ensures the security of the transaction according to the latest standards via the secure PCI DSS platform of Payplug. We also accept payments through PayPal.

It is also possible to pay for an order using the secure PayPal solution.

When making a payment for an order, you will be redirected to the server of the selected payment system, so that encrypted information is transmitted only between you and the interface that will validate the transaction.

After a successful payment, a confirmation page will load, and an order confirmation will be sent to you via email.

Please note that our Lilliputiens online store does not offer the option to pay by check or bank transfer.