How do I exchange a Lilliputiens product?
If your purchase was made from one of our resellers, we invite you to contact them to assist you in this process.
If your purchase was made on our online store Lilliputiens.be, we will not be able to offer an exchange. It is however possible to exercise your right of withdrawal 14 days after receipt of your order, and therefore to return the product to us which can be refunded subject to a condition allowing its resale. At any time, you can reorder for a more suitable product.
Currently, we only deliver to Metropolitan France (including Corsica), the Principality of Monaco, Germany, Spain, Italy and of course Belgium.
For any basket over €40 including tax, delivery is free!
We offer the following delivery methods with our partners Colissimo and DPD:
FOR METROPOLITAN FRANCE AND MONACO
FOR BELGIUM
FOR SPAIN
FOR ITALY
FOR GERMANY
Order shipments take place Monday to Friday inclusive (except public holidays).
When your order is shipped, you will receive a confirmation email including a tracking number allowing you to know the status of your order with the carrier at any time.
This information will be useful for you to contact the carrier to whom the package was entrusted, regarding a question, a delay or complaint.
Please note, once your order is "being prepared" the delivery address can no longer be modified. For more information, you can consult our FAQ section.
Order delivery addresses cannot be changed once your order is being prepared.
How can I pay for my Lilliputiens online order?
We offer various secure payment options for your Lilliputiens order:
We accept payments by credit card (Carte Bleue, Visa, or Mastercard) and Bancontact through the secure Payplug system, which ensures the security of the transaction according to the latest standards via the secure PCI DSS platform of Payplug. We also accept payments through PayPal.
It is also possible to pay for an order using the secure PayPal solution.
When making a payment for an order, you will be redirected to the server of the selected payment system, so that encrypted information is transmitted only between you and the interface that will validate the transaction.
After a successful payment, a confirmation page will load, and an order confirmation will be sent to you via email.
Please note that our Lilliputiens online store does not offer the option to pay by check or bank transfer.