Frequently Asked Questions

You can contact Lilliputiens customer service through our contact form.
You will receive an answer within 48 hours.

How to return a product as part of a withdrawal?

  • If you purchased this product from one of our resellers, we ask that you please contact this reseller directly who will help you with your efforts.
  • If you purchased this product on our lilliputiens.be eshop, you have 14 days from the date of receipt to notify us of your wish to return, at your expense, a product that does not suit you.

To proceed with the return, simply follow the following steps:

  1. Go to the “Order History” section of your account within 14 days of receipt,
  2. Click on “details” to access the details of the order,
  3. Select the product(s) to return,
  4. Select a return method,
  5. Validate your return by clicking on the “Return a product” button.

Two return methods are available to you:

  • Return by prepaid Colissimo label

You will receive a prepaid return label directly by email which you simply need to stick on your package before dropping it off at a post office, at a partner merchant in the "La Poste" network or in your mailbox.

This return method has the following advantages:

  • Save time: the label is sent directly to you by email upon validation of your request.
  • Cost: you benefit from preferential rates offered by Lilliputiens. Your label will only be charged €5 including tax for a return from France and €8 for a return from Belgium or Spain. regardless of the weight of the returned product (the amount will be deducted from the reimbursement of the product, once it is received).
  • Practicality: you do not need to insert a return slip in your package, all the return information is included in the label.)

  • Returning by your own means

You make your return by your own means, with the carrier of your choice which you will pay directly. If you opt for this return method, we ask you to insert the return slip in the package, available in the “Product returns” section of your account once your return request has been made (otherwise your return cannot be identified correctly upon receipt, which may result in additional processing and reimbursement time).

Please note, you must respect a period of 14 days after receipt of your package to request a return, then return it without waiting (beyond 14 days, the legal period has expired).

The refund will be made to the bank card used during payment, once the returned products have been received and verified by our warehouse.

Lilliputiens will reimburse you for all amounts paid when ordering, namely:

  • The price of the returned product(s)
  • Any shipping costs, unless you exercise your right of withdrawal on only part of the products in the order, in which case the delivery costs will not be refunded to you, these being flat rate.

A deduction of €5 for France and €8 for Belgium and Spain will be applied if you have opted for the “prepaid Colissimo return label” option.

Please note: the processing time for returns is 3 weeks upon receipt of the package in our warehouses.

Products returned incomplete or damaged (including their boxes/packaging) will not be eligible for a refund. You will be responsible for any damage occurring during return shipping. Returned products must therefore be carefully protected and packaged (in the original box or another suitable box) before being returned.


Please note, in the case of a defective product, the procedure is different and an “After-Sales Service” contact form must be completed before any other action: refer to the following section.

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Where can I have a Lilliputiens order delivered?

Currently, we only deliver to Metropolitan France (including Corsica), the Principality of Monaco, Germany, Spain, Italy and of course Belgium.

What are the delivery methods and their prices?

For any basket over €40 including tax, delivery is free!

We offer the following delivery methods with our partners Colissimo and DPD:

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FOR METROPOLITAN FRANCE AND MONACO

  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €8.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, at a rate of €6.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €8.90
  • DPD Pick Up: Delivery to relays, in 2 to 3 working days, at a price of €6.90

FOR BELGIUM

  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €8.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, price of €8.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €8.90

FOR SPAIN

  • Colissimo Domicile: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • Colissimo Collection point: Delivery to the post office, Pickup relay & Pickup Station lockers, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Domicile: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90

FOR ITALY

  • Colissimo Home: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Home: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90

FOR GERMANY

  • Colissimo Home: Home delivery without signature, in 2 to 3 working days, at a rate of €12.90
  • DPD Predict Home: Home delivery during time slots, in 2 to 3 working days, at a price of €12.90

Order shipments take place Monday to Friday inclusive (except public holidays).

When your order is shipped, you will receive a confirmation email including a tracking number allowing you to know the status of your order with the carrier at any time.

This information will be useful for you to contact the carrier to whom the package was entrusted, regarding a question, a delay or complaint.

Please note, once your order is "being prepared" the delivery address can no longer be modified. For more information, you can consult our FAQ section.

Order delivery addresses cannot be changed once your order is being prepared.

How can I pay for my Lilliputiens online order?

We offer various secure payment options for your Lilliputiens order:

We accept payments by credit card (Carte Bleue, Visa, or Mastercard) and Bancontact through the secure Payplug system, which ensures the security of the transaction according to the latest standards via the secure PCI DSS platform of Payplug. We also accept payments through PayPal.

It is also possible to pay for an order using the secure PayPal solution.

When making a payment for an order, you will be redirected to the server of the selected payment system, so that encrypted information is transmitted only between you and the interface that will validate the transaction.

After a successful payment, a confirmation page will load, and an order confirmation will be sent to you via email.

Please note that our Lilliputiens online store does not offer the option to pay by check or bank transfer.